Frequently Asked Questions

We are delighted to let you know that our fragrance is 100% vegan and we do not use animal testing at any stage during production.

The full list of ingredients for the Eilish fragrance is:
Alcohol Denat., Fragrance (Parfum), Water (Aqua), Citric Acid, Ethylhexyl Methoxycinnamate, Butyl Methoxydibenzoylmethane, Ethylhexyl Salicylate, Propylene Glycol, Linalool, Hexyl Cinnamal, Alpha-Isomethyl Ionone, Benzyl Salicylate, Benzyl Benzoate, Limonene, Yellow 5, Red 4, Blue 1.

Upon dispatch, you will receive an email containing your tracking number. If you are unable to find your tracking number, or have any other questions regarding shipping, please submit a ticket to and our team will be happy to assist further!

Our delivery times are :
QC / ON : 2-5 business days
AB / BC / PE / MB / NB / NS / SK / NL / NU / NT / YT: 3 - 7 business days

We chose ICS Courieras our main carrier to offer the most efficient delivery service to our customers.

After you have placed your order you will receive a shipping confirmation with your tracking number. If you haven't received your order after 10 days, please contact ICS Courier to check for possible lost or stolen package. Please note that ICS doesn't deliver to PO boxes.

Billie Eilish Canada will not be held responsible for any lost, stolen or damage items during transport.

Please note that it is common for carriers to leave packages at alternative drop off spots close to the delivery address. Please check around your property to see if your delivery driver has left your package in a safe place.

It is also common for a package to be marked delivered by the carrier on the day it gets dropped off, which will then get delivered on the same day.

If 24 hours have passed since an order has been marked as delivered and you have still not received your package, please contact our Customer Service team at and our team will be able to assist you further.

We ship to Canada only.
For deliveries in the U.S. please visit

The delivery charge is not included in the product price and is advised to you during checkout, before you confirm your order.

You can sign up to receive our e-newsletter updates here to stay up to date on our new product launches, restock and sales.

Due to the exclusivity of the fragrance, we cannot make changes to orders once they are placed. So, please be careful to submit all orders with the correct information. All sales are final which means we do not offer refunds/exchanges, nor do we allow cancellations/returns.

Due to the exclusivity of the fragrance, all sales are final which means we do not offer refunds/exchanges, nor do we allow cancellations or returns.

Before you place your order, please confirm that all your information, including your shipping address, name, phone number, credit card information and fragrance selection is correct as we are unable to update your address or change your order once it has been placed.

Currently we do not provide discount codes, but we may eventually provide discount codes in the future. Keep an eye on our website, social channels and sign up to our e-newsletter here for updates.

Due to the exclusivity of our product, there may be limits placed on the maximum quantity purchased in one transaction which will be reflected at checkout.

If you'd like to become a partner of Eilish, please email your requests to

If you'd like to become a wholesaler of Eilish, please fill our form

If you are a current subscriber of our newsletter and would like to unsubscribe, you can do so by clicking the unsubscribe link at the bottom of any email newsletter email and allow 7 days for unsubscription. If after 7 days you still receive emails, you can contact us at and we'll be able to assist you further.

For customer service inquiries only, please email Our Customer Service team is available Monday-Friday 9am-5pm EST time.

We do our best to respond to all customers within 72 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks.

Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.